We respect your privacy. This policy explains how Clementina Health collects, uses, and protects your personal information.
We may collect your name, email, and contact information when you fill out forms or request appointments. We may also collect non-identifiable data through analytics tools to improve our website and services.
If you set up a support plan in the app, we collect what you choose to share: your first name or a nickname, your baby's name or nickname, your baby's age in weeks (or an expected due date, if your baby hasn't arrived yet; we don't ask for an exact birth date), and your pronouns. We use this to personalize your plan and make it easier for your village to know who they're supporting.
As you use the app, we also collect the categories of support you've asked for (like meals, overnight help, household tasks, or errands) and any notes you add to them; how you're feeling when you check in (a simple mood selection, with optional context); and activity on your support schedule, such as when a friend or family member claims a time slot and the name and email they give us to do it. If you invite a co-parent or someone leaves you a note through the app, we collect the email address or name needed to deliver it. We use all of this to keep your plan accurate and to make the experience more relevant to where you are in your postpartum journey, including, in future phases of Clementina, surfacing more personalized guidance based on the details you've shared with us.
If you purchase a membership or book a telehealth visit, our payment processor, Stripe, collects your payment details directly; we never see or store your full card number. If you sign up for a paid membership, we send you an email after purchase with instructions to create your own account with Healthie, our telehealth and messaging partner; we don't share your Clementina account information with Healthie, and any information you provide directly to Healthie is covered by Healthie's own privacy policy.
Your information is used to respond to inquiries, schedule appointments, deliver our services, process payments, and personalize your experience, including your support plan and, as we build out future phases of Clementina, more relevant guidance and support recommendations based on the details you've shared with us. We do not sell or share personal information without consent, except where required by law.
The Clementina Health app may ask for permission to send you push notifications for things like reminders about your plan or membership, and to use Face ID, so you can sign back in quickly. Face ID itself is handled entirely by your device; we never receive or store any biometric data.
We use trusted third-party services to run Clementina: Stripe for payment processing, Resend for non-clinical account and reminder emails, Google Workspace for approved clinical team email workflows, Google Gemini for AI-assisted guidance after privacy screening, and Supabase to securely store your account and app information. These providers only receive what they need to do their job, and they're not permitted to use your information for their own purposes.
We use encrypted systems and secure communication channels to protect your data. Access is limited to authorized personnel only.
If you have questions or would like your information removed, email info@clementinahealth.com.
Effective Date: October 2025 · Last Updated: June 2026